ProBrand Refund Policy

  1. No items will be returned or exchanged unless prior written authorization has been obtained from ProBrand Group within 24 hours of delivery/collection and will be subject to a 25% handling and admin fee.
  2. It is the sole responsibility of the purchaser to determine that the goods purchased are suitable for the purposes of intended use.
  3. ProBrand Group will not accept branded or custom-made goods for exchange.
  4. All non-faulty returns/exchanges will be subject to a handling fee of 25% of the total amount of the invoice.
  5. Under no circumstances may goods be returned to any of our physical addresses without prior written arrangement.
  6. Refunds will take up to 30 days once accepted.
  7. Goods returned will be either replaced or a credit given at ProBrand Group’s discretion
  8. No branded goods will be returnable if not branded by ProBrand Group.
  9. ProBrand Group cannot accept returns on incorrect items which have already been branded regardless of whether it’s ProBrand Group’s fault or not.
  10. Once an order on memory sticks has been collected from us, ProBrand Group cannot accept a return on it.
  11. Once stock has been collected/delivered from/by ProBrand Group, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.